Fanlore's Journal

Maybe it's a communication style issue, how this approach comes across to me. I hear there are significant differences across the Atlantic compared to here, how disagreements and such are handled and what people are most comfortable with. E.g. I don't think a conversation is "in trouble" just because it is confrontational at the outset, actually to me that feels often more honest and productive than some wishy-washy thing where a lot seems to be some feel-good-phrases (like in the customer service language menioned earlier) while the conflict is obscured. Like, in your FAQ you even say "[we] want to respect your concerns as well" to make the already vague "we respect your concerns" even vaguer by saying that you "want to respect" rather than that you actually respect anything, let alone might act on concerns expressed.