I want to clarify what I said about customer service language, tone and intent.
The example I used, your call is important to us, is a bad mode of communication, not because of the chirpy tone, but because the context it is used in, being kept on hold for an eternity and then connecting with someone often tasked with actively not helping you, directly contradicts the truth of the statement.
Posing a question, will you remove my art if I ask, and then never answering it makes the we respect you language a lie. That's why I think its a bad form of communication that will predictably raise hackles.
When I am discussing this policy, I am talking about my personal reading of it as text and my speculation about how other fans might read it. I am not criticizing the intent of the authors or Fanlore or the OTW on this issue. At this time, I have no idea what the intent is.
The OTW is an expressly political organization, and I support them for that reason. The issue at hand, the exercise of Fair Use, has an expressly political component to it. To assume that all fans are on side with those politics and will not immediately see Fanlore and the OTW as the other side is not how I would expect this discussion to play out should it arise.
Concrete suggestions:
1. Define Fair Use in the FAQ, and acknowledge that it's a US doctrine, not universal. 2. Either reword the question about removal, or answer it more directly. 3. Put in some language about editors getting permission in the first place and how they should record it. 4. Scrap any suggestions that fans should contact editors directly about removal, or use the talk pages as the only avenue of communication, and include links to the appropriate contact forms for people who do not wish to have a Fanlore account.
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The example I used, your call is important to us, is a bad mode of communication, not because of the chirpy tone, but because the context it is used in, being kept on hold for an eternity and then connecting with someone often tasked with actively not helping you, directly contradicts the truth of the statement.
Posing a question, will you remove my art if I ask, and then never answering it makes the we respect you language a lie. That's why I think its a bad form of communication that will predictably raise hackles.
When I am discussing this policy, I am talking about my personal reading of it as text and my speculation about how other fans might read it. I am not criticizing the intent of the authors or Fanlore or the OTW on this issue. At this time, I have no idea what the intent is.
The OTW is an expressly political organization, and I support them for that reason. The issue at hand, the exercise of Fair Use, has an expressly political component to it. To assume that all fans are on side with those politics and will not immediately see Fanlore and the OTW as the other side is not how I would expect this discussion to play out should it arise.
Concrete suggestions:
1. Define Fair Use in the FAQ, and acknowledge that it's a US doctrine, not universal.
2. Either reword the question about removal, or answer it more directly.
3. Put in some language about editors getting permission in the first place and how they should record it.
4. Scrap any suggestions that fans should contact editors directly about removal, or use the talk pages as the only avenue of communication, and include links to the appropriate contact forms for people who do not wish to have a Fanlore account.